About this Policy

This Privacy Policy provides information on how Vendaw collects and processes your personal data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data.

Who We Are

Vendaw is a digital platform offering unique solutions to enhance efficiency and reach for SMEs, Independent Retailers, Online Businesses, Chambers of Commerce/Trade Bodies, Manufacturers, FMGC, Retailers, Festival/Trade Fair, and event Organizers in Nigeria.

Our platform consists of:

• Storefront: where vendors connect with consumers.
• Inventory & Stock Management: where vendaws track the quantity of their products.
• Payment: where transactions are facilitated via our Dynamic Virtual Account, PoS, Bank Transfer, and other acceptable means.
• Order Management: where orders are created, detailed, and monitored.
• Delivery and Shipping: which enables the shipment and delivery of packages from sellers to consumers.

The Data We Collect From You

Personal data means any information that can be used to identify, directly or indirectly, a specific individual. We collect your personal data in order to provide tailored products and services, and to analyze and continually improve our offerings. We may collect, use, store, and transfer different kinds of personal data for marketing, personal data optimization, and proposing targeted offers.

You provide us with your personal data when you register on our website or mobile platforms and transact. The personal data we collect includes:

1. Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address, and financial data. These types of personal data may include:
   
   1. Contact details (e.g., name, postal addresses, phone numbers, email, and business registration details).
   2. Demographic information (e.g., date of birth, age, or gender).
   3. Online registration information (e.g., Password, Biometrics, and other authentication data).
   4. Financial data (e.g., Bank details, Credit/Debit card information, and Billing address).
   5. Information from online questionnaires (e.g., customer satisfaction surveys).
   6. Trade fair and event entries/submissions.
   7. Your marketing preferences (in certain cases).

Information We Automatically Collect

We automatically collect and store information regarding your use of our platform, including details about your searches, views, and purchases. We may also receive information from third parties (e.g., delivery agents, payment service providers, merchants).

This data includes:

• Device information (e.g., your device’s operating system, browser, IP address).
• Unique device identifiers.
• Details about your product searches and views.
• Time spent on website/app sections and visit/usage timestamps.
• User-generated content (e.g., blogs, social media posts).
• Social media user name/ID and profile photo.

Cookies and Other Identifiers

A cookie is a small file of letters and numbers that we put on your computer, mobile phone, or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us provide an enhanced browsing experience. For more information, please read our Cookie Notice.

How We Use Your Personal Data

We use your personal data to operate, provide, develop, and improve the products and services we offer, including:

• Registering you as a new customer.
• Processing and delivering your orders.
• Managing your relationship with us.
• Enabling you to participate in promotions, Trade fairs, and Events.
• Improving our website, applications, products, and services.
• Recommending or advertising products or services that may interest you.
• Enabling access to products and services offered by our partners and vendors.
• Complying with our legal obligations, including identity verification where necessary.
• Detecting and preventing fraud.

Legal Basis for Processing Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. These may include:

• Consent: Where you have provided your consent to receive marketing communications. You can withdraw your consent at any time.
• Legitimate business interests: For understanding our customers, promoting our services, and operating effectively in a way that does not unduly affect your privacy.
• Performance of a contract: When it is necessary for us to fulfill our contractual obligations to you, such as processing an order.
• Compliance with law: Where we are required by law to use your personal data to comply with legal obligations.

How We Share Your Personal Data

We may need to share your personal data with third parties for the following purposes:

• Sale of products and services: To deliver products or services purchased from affiliated vendors.
• Working with third-party service providers: For order fulfillment, data analysis, marketing assistance, payment processing, and other services.
• Business transfers: In the case of a business sale or purchase, customer information may be transferred as part of business assets.
• Fraud detection: Sharing data with companies to prevent fraud and credit risk reduction.

• They agree to use your data per our Privacy Policy and applicable law.
• They process your data only for specified purposes under our instructions.

Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this policy, including:

• As long as we maintain an ongoing relationship with you.
• For legal, business, or consumer needs.
• During any applicable limitation period (time to bring legal claims).

Data Security

We have implemented security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our database is secured with strict access controls, allowing only whitelisted server IP addresses and limiting access to authorized personnel who follow strict confidentiality obligations.

Your Legal Rights

You have rights under data protection laws, including access, correction, deletion, and objection to the processing of your data. To permanently delete your data, you can close your account by contacting our team. Once closed, your products and services will no longer be accessible.

Acceptance of this Policy

By using Vendaw's website or services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree, you are not authorized to use the website and its services.

Policy Updates

You will receive an email notifying you of any updates made to this policy, and you will have access to updated information on our platform.