FAQ

Frequently asked questions

Have questions? We’re here to help.

What is Vendaw, and how does it work?

Vendaw is a business infrastructure as a service (BaaS) platform that provides tools for businesses to build their operations online. It allows businesses to create and manage storefronts,...

What types of businesses can use Vendaw?

Vendaw for Business is versatile and supports various types of businesses, including those that sell physical products, digital products, and offer services. Whether you're a retailer, a digit...

Is Vendaw suitable for small businesses?

Yes, Vendaw is designed to be highly suitable for small businesses. It offers an easy-to-use platform that allows small business owners to create and manage their online storefronts, handle pa...

What is the Vendaw Beta Program, and how do I join?

The Vendaw Beta Program is an exclusive opportunity for businesses to get early access to Vendaw’s platform before the official V1 launch. By joining the beta program, businesses can test...

Is Vendaw available in my country?

Vendaw is currently available only in Nigeria. However, we are planning to expand to more countries in the near future. for updates as we continue to grow!

How secure is my data on Vendaw?

Your data on Vendaw is fully secured and protected. While we may use some of the information you provide for verification and validation purposes, it is never shared with third parties. We hav...

How do I contact Vendaw Support?

To contact Vendaw Support, simply use the contact form available on the platform. You can find it within your account dashboard or the support section, where you can submit your inquiries, and...

How do I create my storefront on Vendaw?

Creating your storefront on Vendaw is quick and straightforward. You don't need any technical skills, and the process only takes a few minutes. You'll be asked to provide your business informa...

What types of payment methods does Vendaw support?

Vendaw supports a variety of payment methods to ensure convenience for your customers. In your storefront, buyers can make payments using card payments, bank transfers, POS, virtual accounts, ...

How do I reset my password or transaction PIN?

To reset your password or transaction PIN, simply go to the "Account Settings" section in your Vendaw dashboard. Select either "Reset Password" or "Reset Transaction PIN," and follow the promp...

How do I add products to my Vendaw storefront?

To add products to your Vendaw storefront, go to the "Product" section in your dashboard and click on "Add Product." You can then enter the product name, description, images, prices, variation...

How does Vendaw handle product variation?

Vendaw makes handling product variations easy and flexible. You can choose from a robust list of predefined sizes, enter custom text for simple or complex goods, and even use images as variati...

Can I offer discounts or promotions on my products?

Yes, you can offer discounts or promotions on your products. Vendaw allows you to set up special pricing, apply discounts, and run promotions directly from your storefront. You can customize t...

How do I update or delete a product listing?

Yes, you can easily update or delete a product listing on Vendaw. Simply go to the "Product" section in your dashboard, select the product you wish to modify, and choose to edit, update, or de...

How does Vendaw handle product inventory management?

Vendaw ties inventory management to product variations, allowing you to easily add stock levels for each variation if applicable. You’ll also receive notifications when a product is low on sto...

How do I track product performance and sales?

You can track your product performance and sales through Vendaw's simplified yet detailed store analytics dashboard. The dashboard provides key insights into your sales data, product performan...

How do I customize the look of my Vendaw storefront?

Customizing the look of your Vendaw storefront is simple and user-friendly, with no need for technical skills. You can easily replace images on your landing page, change button colors, adjust ...

Can I use my own branding and logo on my Vendaw store?

Yes, you can use your own branding and logo on your Vendaw store. Simply upload your logo and customize your storefront to reflect your brand's identity, giving your store a personalized and p...

How do I add or change categories for my products?

Yes, you can add or change categories for your products. This can be done while adding new products or by editing the details of existing products in your Vendaw dashboard. Simply select or up...

Are there pre-built themes available for my Vendaw store?

Yes, there are pre-built themes available for your Vendaw store. You can easily choose a theme based on your preference or business type, allowing you to customize your storefront with minimal...

Can I adjust the layout of my Vendaw store?

No, you cannot adjust the overall layout of your Vendaw store. However, you can add sections to your landing page and customize elements like colors, text, and images to fit your brand. While ...

How do I integrate my social media accounts with my storefront?

Yes, you can easily integrate your social media accounts with your Vendaw storefront. Simply add your social media links in the store settings, and they will appear on your storefront, allowin...

How do I fulfill customer orders on Vendaw?

As a business owner on Vendaw, when a customer places an order, you will receive both an email notification and an in-app notification. From there, you can access the order details in your das...

Can I handle delivery myself?

Yes, you can handle delivery yourself. All you need to do is set your delivery zones and specify the prices for delivery. This allows you to manage the shipping process according to your busin...

Can Vendaw handle my delivery and how?

Yes, Vendaw can handle your delivery at no extra cost. By selecting Vendaw’s delivery option in your delivery settings, you can focus on your business while we ensure your products reach your ...

How do I receive a notification when a customer makes a payment?

You will receive both an email and in-app notification when a customer makes a payment. This ensures you stay informed and can promptly process the order.

How can buyer track the delivery of their orders

After making a payment, buyers will receive a notification confirming their order. If Vendaw handles the delivery, buyers will be updated on the status of their order through notifications. If...

How do I notify my customer when their order is ready for pickup?

If an item is to be picked up by the buyer, the seller simply needs to click the "Order is Ready for Pickup" option in the dashboard. The buyer will then receive an email notification informin...

How can I track the performance of my sales on Vendaw?

You can track your product performance and sales through Vendaw's simplified yet detailed store analytics dashboard. The dashboard provides key insights into your sales data, product performan...

How does the Vendaw referral program work?

The Vendaw referral program allows users to earn rewards by inviting others to join the platform. When someone signs up using your referral link and makes their first purchase, you’ll receive...

How do I get my referral link?

You can get your referral link by clicking on the "Referral" button located in the top menu on the right side of your dashboard. Once there, you will find your referral link, as well as a hist...

How much can I earn from referring new users to Vendaw?

The Vendaw referral program allows users to earn rewards by inviting others to join the platform. When someone signs up using your referral link and makes their first purchas...

When will I receive my ₦1000 reward for referrals?

You will receive your ₦1000 referral reward instantly or within a few minutes after the referred user makes their first purchase. The reward will be credited to your Vendaw wallet.

How do I report a technical issue with my Vendaw account?

To report a technical issue with your Vendaw account, simply go to the "Contact Us" section, fill out the form with the details of your issue, and our support team will respond within a few minute...

How can I request support for an issue?

You can request support for an issue by going to the "Support" or "Contact Us" section of your Vendaw dashboard. Fill out the support form with details of your issue, and our team will respond...

Can I get personalized assistance for setting up my storefront?

Yes, if you're having difficulties setting up your storefront, you can reach out for personalized assistance. Our support team is available to guide you through the setup process and ensure ev...

How do I withdraw funds from my Vendaw wallet?

Withdrawing funds from your Vendaw wallet is easy. First, ensure that you've added your withdrawal account details in the same currency as your storefront, set up your transaction PIN, and com...

How long does it take to receive my withdrawal?

Withdrawals from Vendaw are processed instantly on our end. However, the time it takes for the funds to appear in your account depends on your banking institution’s processing times, which may...

Are there any fees associated with withdrawals?

Yes, there is a small fee of ₦50 for withdrawals from your Vendaw wallet to a Naira account. This is a minimal charge to ensure smooth processing of your funds.

How do I check the balance in my Vendaw wallet?

Your Vendaw wallet is automatically created as soon as you successfully onboard to the platform. To check your balance, simply log into your Vendaw dashboard and select the wallet option. Fr...

Can I link multiple bank accounts to my Vendaw wallet?

Currently, you cannot link multiple bank accounts to your Vendaw wallet. However, you can easily change your added bank account whenever needed through your account settings. This allows fle...

What is a virtual account, and how does it work?

A virtual account is an account provided to you for receiving payments, allowing all your business funds to be managed in one place. It functions like a regular bank account, enabling you to r...